This page (together with the documents referred to in it) are the terms and conditions on which we supply any of the products listed on our website www.oasisslateandstone.com to you. Please read these Terms of Sale carefully before ordering any Products from our site.

By ordering any of our Products from our site, you agree to be bound by these Terms of Sale.

We recommend that you save a copy of these Terms of Sale for future reference.

1             ABOUT US

1.1         We are Oasis Slate & Stone, a company based in England and Wales.

1.2         We operate the website www.oasisslateandstone.com (“our site”).

2             CONTACTING US

2.1         If you need to contact us, you can contact us as follows:

Email: info@oasisslateandstone.com

Website: Contact us form

Social Media: Instagram

2.2         We are available for enquiries, questions and support. Monday- Friday (9am-5pm).

3             CONTACTING YOU

3.1         From time to time we may need to contact you about your order. If we need to contact you, we will contact you using your contact details on our system for you. If these change, please inform us of any changes.

3.2         By ordering from us you agree to us using your personal information to contact you about your order.

3.3         It is your responsibility to provide us with correct contact details so we may contact you. We are not responsible for not being able to contact you about your order if you do not provide the correct contact details when placing your order.

3.4         Please refer to our Privacy Policy for complete details about how we store and use your personal information.

4             HOW THE CONTRACT BETWEEN YOU AND US IS FORMED

4.1         After placing an order on our site, you will receive an email from us to acknowledge receipt of your order (Order Confirmation). Please note that this does not mean that your order processed.

4.2         All orders are then dispatched, meaning we have now sent your order to be dispatched to you. Once we have done this you will receive an email informing you that your parcel has now been dispatched. This is the “Dispatch Confirmation”.

4.3         The contract between you and us will only be formed when we send you the Dispatch Confirmation.

4.4         For orders of more than one Product, we reserve the right to accept only part of the order and to separate the order into different shipments.

4.5         By placing an order through our site, you agree that:

(a) you are legally capable of entering into binding contracts;

(b) you are a ‘consumer’ (being an individual purchasing the Products); and

(c) you are at least 18 years old.

4.6 If there is any issue with your delivery upon arrival please contact us by phone or email before unloading any of the items. Customers may return the goods at their own expense to the aforementioned address within 7 working days from the day following the date of delivery. The cost for returning your order will be £65 per pallet. The condition of the item(s) must be in the same condition as they were on arrival, however, if this is not the case a refund may not be given.

 5             ABOUT OUR PRODUCTS

5.1         Many of our products naturally sourced. Because of the nature of our products there may be slight variations between any two of the same Products. Such variations may include, but are not limited to, variations in textures, colours and shape.  

5.2         The images of our Products on our site are for illustrative purposes only. While we work hard to ensure that the colours of our products are represented accurately on our site, the colours you see on our site on your computer or other electronic devices may vary depending on the quality of your screen and your screen settings.

5.3         It is your responsibility to choose a product that is suitable for its intended use. This includes, but is not limited to, choosing a product that is the right size and that will fit where you intend to use it. If you would like help choosing a product, please do not hesitate to contact us as we will be happy to discuss our Products with you.

 6            CARING FOR OUR PRODUCTS

6.1         We do not accept liability for damage caused to Products where care of the Products contravenes the care instructions.

6.3         Please note that sunlight affects different materials (including but not limited to wood, ceramics and metal) in different ways, but sunlight, whether direct or indirect, will nevertheless always affect the colour of a Product’s material. We do not accept liability for fading or discolouration of the materials used in our Products caused by exposure to direct or indirect sunlight.

6.4         For the avoidance of doubt, the terms in this paragraph apply to all Products.

7             OUR RIGHT TO MAKE AMENDMENTS TO PRODUCTS

7.1         We reserve the right to make changes to our Products to reflect changes in relevant laws and regulatory requirements without serving notice of such changes (including if the Dispatch Confirmation has been issued by us).

7.2         We reserve the right to amend the design of our Products and packaging for any reason at any time and without serving prior notice. For the avoidance of doubt, if the design of a Product is changed after you place an order, you will be informed of such changes and given the option to cancel your order.  

8           DELIVERY

8.1       All the information you require in respect of the delivery of Products to you can viewed on our Delivery page here.

8.2       You should read our Delivery information prior to placing your order for our Products.

8.3       While we work to ensure our Products are delivered to you in accordance with the timescales set out. We cannot guarantee these timescales and will not be liable for any delay in meeting them.

8.4       The location of the delivery address may have an impact on the price and time of the delivery of the Products to you. To check the delivery time estimates and fees to your location, please refer to our Delivery page here.

8.5       We reserve the right to apply re-delivery charges if a product cannot be delivered for any reason (including but not limited to someone not being available to sign for the order or because a Product cannot be delivered because of its size)

8.6     If you are concerned about how a Product may be delivered to you, please contact us as we will be happy to answer any questions you may have.

8.7 We deliver all of our products on pallets. However, this will be your responsibility to move to your garden as the delivery service we use will deliver to the front of your house.

9           RISK AND TITLE

9.1       The Products will be at your risk from the time of delivery.

9.2       Ownership of the Products will only pass to you when we send you the Dispatch Confirmation and have received from you full payment of all sums due in respect of the Products, including delivery charges.

10          PRICE AND PAYMENT

10.1       The price of our Products will be as quoted on our site. These prices will be shown on each individual product page. This will include the delivery cost which will be added to the total amount due at the point of checkout.

10.2       Our prices are subject to change at our discretion with no prior notice.

10.3       In rare cases, the price quoted for a Product(s) displayed on our site may not be correct. We will aim to rectify any such error(s) as quickly as possible.

10.4       Prices are liable to change at any time, but such changes will not affect orders for which we have already sent you a Dispatch Confirmation.

10.5       Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that:

10.5.1    where a Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Product to you.

10.5.2    If a Product's correct price is higher than the price stated on our site, we will normally, and at our complete discretion, either contact you for further payment before dispatching the Product to you, or reject your order and notify you of such rejection.

10.6       We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

10.7       If for any reason we are not able to accept your order, we will refund any money paid by you in respect of that order to the original payment method.

10.8       Payment for all Products must be by credit or debit card. We accept payment with Debit Card, Credit Card and PayPal. 

10.9       By submitting an order to us through our website you represent and agree that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

10.10     We are not responsible for any charges or other amounts applied by your card issuer, payment provider (such as PayPal) or bank as a result of our processing your payment in accordance with your order.

10.11     For card payments, all credit and debit cardholders may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason, authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.

10.12     By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from relevant third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the Product(s), validate your payment card and obtain authorisations for your payments for Product(s).

11           OUR RETURNS POLICY

 11.1 Failed Deliveries
Charges will be incurred if you have unsuitable access and the delivery was not able to be carried out. If the delivery can not take place due to the delivery criteria then a minimum of £130 will be incurred. Factors for unsuitable deliveries include the following:

• Raised curbs

• Blocked access

• Deliveries being on a hill as this means we would not be able to unload your order.

11.2 Cancellations & Changes Prior To Dispatch
The customer has the right to cancel any order. However, any cancellation must be made prior to us dispatching your order. If you need to cancel your order then you must do this at least 48 hours before your dispatch date.
All Cancellations can be made by email (info@oasisslateandstone.com) Monday - Thursday 9.00am – 5.00pm and Friday 9:00am-4:00pm.

 11.3 Cancellations or Changes Following Dispatch
If an order is cancelled on route, you will incur a transport charge per pallet. The transport costs will be a minimum of £130. If an incorrect delivery address is entered at the time of order then there may be additional charges for the re-direction depending on where the delivery zone is.

11.4 Oasis Slate & Stone do not accept liability for any late deliveries for factors outside of our control, such as traffic delays, weather and vehicle breakdowns. If there is any issue with your delivery upon arrival then you must contact us by phone or email before unloading any of the items.

11.5 If there is any issue with your delivery upon arrival please contact us by email before unloading any of the items. Customers may return the goods at their own expense to the aforementioned address within 7 working days from the day following the date of delivery. The cost for returning your order will be £65 per pallet. The condition of the item(s) must be in the same condition as they were on arrival, however, if this is not the case a refund may not be given.

12          OUR LIABILITY

12.1    We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

12.3       Nothing in the Contract excludes or limits in any way our liability:

(a) for death or personal injury caused by our negligence;

(b) under section 2(3) of the Consumer Protection Act 1987;

(c) for fraud or fraudulent misrepresentation; or

(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

12.4       We are not responsible for losses which happen as a side effect of the main loss or damage, including but not limited to:

(a) loss of income or revenue;

(b) loss of business;

(c) loss of profits or contracts;

(d) loss of anticipated savings; or

(e) loss of data

12.5       For the avoidance of doubt, we will not reimburse you for tradesman costs associated with installing our products in any circumstances.

13           IMPORT DUTY

14.1       If you order Products from our site for delivery outside the UK. You will be responsible for payment of any such import duties and taxes from third parties. Please note that we have no control over these charges and cannot predict their amount.

14           NOTICES

14.1       All notices given by you to us must be given to Oasis Slate & Stone by emailing us at info@oasisslateandstone.com.

14.2       We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in this Term of Sale document.

14.3       Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three working days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15           WRITTEN COMMUNICATIONS

15.1       We are required by law to send some of the information or communications we send to you in writing.

15.2       When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

16           TRANSFER OF RIGHTS AND OBLIGATIONS

16.1       The Contract between you and us is binding on you and us and on our respective successors and assigns.

16.2       You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.

17           EVENTS OUTSIDE OUR CONTROL

17.1       We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a “Force Majeure Event”).

17.2       An Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks; and/or

(f) the acts, decrees, legislation, regulations or restrictions of any government.

17.3       Our performance under any Contract is deemed to be suspended for the period that the Event continues, and we will have an extension of time for performance for a period of 60 days after the Event ends. We will use our reasonable endeavours to find a solution by which our obligations under the Contract may be performed despite the Event.

18           WAIVER

18.1       If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

18.2       A waiver by us of any default shall not constitute a waiver of any subsequent default.

18.3       No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

19          SEVERABILITY

If any of these Terms of Sale or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

20           ENTIRE AGREEMENT

20.1       These Terms of Sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

20.2       We each acknowledge that, in entering into a Contract, neither of us have relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms of Sale.

20.3       We intend to rely upon these Terms of Sale and any document expressly referred to in them in relation to the subject matter of any Contract.

21           LAW AND JURISDICTION

21.1       Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22           SEVERABILITY

22.1       If any part, term or provision of these Terms of Sale is held to be illegal, in conflict with any law or otherwise invalid, the remaining portion or portions shall be considered severable and not be affected by such determination, and the rights and obligations of the parties shall be construed and enforced as if the Terms of Sale did not contain the particular part, term or provisions held to be illegal or invalid.

23           OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

23.1       We have the right to revise and amend these Terms of Sale from time to time. You will be subject to the policies and Terms of Sale in force at the time that you order Products from us, unless any change to those policies or these Terms of Sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms of Sale before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms of Sale, unless you notify us to the contrary within seven working days of receipt by you of the Products).