We take great care throughout the production and delivery of your order. From time to time some issues may occur. Should this be the case please contact us immediately so that we can help to resolve the issue. For efficiency please provide your order number and any other information necessary to assist us in resolving the matter promptly. For ways in which you can contact us please visit our contact page here.

FAULTY OR DAMAGED ITEMS

In the unlikely event of an item arriving faulty, please contact us before unloading any of the items by phone or email and we will be happy to arrange for a replacement or refund.

FAILED DELIVERIES
Charges will be incurred if you have unsuitable access and the delivery was not able to be carried out. If the delivery can not take place due to the delivery criteria then a minimum of £130 will be incurred. Factors for unsuitable deliveries include the following:

• Raised curbs

• Blocked access by cars

• Deliveries being on a hill as this means we would not be able to unload your order.

  CANCELLATIONS & CHANGES PRIOR TO PISPATCH
  The customer has the right to cancel any order. However, any cancellation must be made prior to us dispatching your order. If you need to cancel your order then you must do this atleast 24 hours before your dispatch date.
  All Cancellations can be made by phone (07859966389) and email (info@oasisslateandstone.com) Monday - Friday 9.00am – 5.00pm.
   
  
  CANCELLATIONS OR CHANGES FOLLOWING DISPATCH
  If an order is cancelled en route, you will incur a transport charge per pallet. The transport costs will be a minimum of £130.
  If an incorrect delivery address is entered at the time of order then there may be additional charges for the re-direction depending on where the delivery zone is.

  Oasis Slate & Stone do not accept liability for any late deliveries for factors outside of our control, such as traffic delays, weather and vehicle breakdowns.

If there is any issue with your delivery upon arrival please contact us by phone or email before unloading any of the items. Customers may return the goods at their own expense to the aforementioned address within 7 working days from the day following the date of delivery. The cost for returning your order will be £65 per pallet. The condition of the item(s) must be in the same condition as they were on arrival, however, if this is not the case a refund may not be given.